Shipping Policy
1. Order Processing and Scheduling
Once an order is confirmed, it enters Hybrid Wellness’ internal scheduling, preparation, and production workflow. Orders move through various stages including materials allocation, preparation, quality control checks, scheduling, and freight coordination. Processing timeframes may vary depending on the specific product type, configuration, stock availability, production capacity, seasonal demand, and import cycles. Estimated processing periods typically range from approximately four to twelve weeks; however, these timeframes are provided as estimates only and are not guaranteed. Customers will be notified once their order has been scheduled for dispatch,
2. Shipping Prices and Freight Charges
Hybrid Wellness coordinates shipping through trusted domestic road freight providers, as well as approved international carriers for deliveries to Australia. Carriers are selected based on availability, service capability, route suitability, handling requirements, and overall operational efficiency. The shipping amount displayed at checkout reflects the total freight charge payable at the time of purchase, and all freight costs must be paid in full prior to dispatch. Freight pricing is subject to change and may vary due to carrier rate adjustments, fuel surcharges, specialised handling needs, route changes, or broader industry conditions beyond the control of Hybrid Wellness.
3. Delivery Method
All sauna and ice bath orders are delivered via palletised freight services. Deliveries are completed at the nearest safe and accessible location as determined solely by the freight carrier, which is typically curbside or at the front of the property. Freight drivers are not permitted to enter homes, garages, yards, buildings, or designated installation areas, nor will they transport items upstairs, across uneven terrain, or into final placement positions. Customers are responsible for arranging any additional labour, equipment, or access solutions required to move the product beyond the designated delivery point.
4. Delivery Access Requirements
Customers are responsible for ensuring that the delivery address can safely accommodate large freight vehicles. Access must be clear, level, unobstructed, and suitable for pallet unloading. If delivery cannot be completed due to restricted entry, unsafe site conditions, incorrect address details, or the customer not being available, the shipment may be redirected to a local freight depot. Any costs associated with depot collection, storage, re-delivery, or additional handling will be the responsibility of the customer.
5. Shipping Delays
All production and delivery timeframes provided are estimates only and are not guaranteed. Delays may occur due to circumstances beyond the control of Hybrid Wellness, including but not limited to carrier backlogs, freight congestion, customs processing, material shortages, manufacturing demand, weather conditions, industrial action, or other force majeure events. Delays of any length do not constitute valid grounds for order cancellation, refund, or compensation.
6. Delivery Inspection
Customers must carefully inspect their order immediately upon arrival and prior to signing any freight documentation. If visible damage is identified, clear photographs must be taken, the damage must be noted on the delivery paperwork, and Hybrid Wellness must be notified immediately. Signing delivery documents without inspection confirms acceptance of the goods in satisfactory condition. Any concealed damage discovered after unpacking must be reported within twenty-four hours of delivery and supported with clear photographic evidence.
7. Risk Transfer and Storage After Delivery
Responsibility for the product transfers to the customer immediately upon delivery to the confirmed address, regardless of whether the customer is present at the time of arrival. From that point onward, the customer assumes responsibility for handling, protecting, and storing all components.
Timber components are particularly sensitive to moisture exposure, and contact with rain, humidity, condensation, or direct sunlight may result in warping, swelling, mould growth, or deterioration that is not covered under warranty. If the delivery crate arrives damaged, opened, or compromised in any way, all contents must be moved indoors without delay.
8. Failed or Missed Deliveries
If delivery cannot be completed due to access restrictions, incorrect delivery details, or customer unavailability, the shipment may be transferred to a freight depot. Customers will be responsible for arranging collection or covering any applicable redelivery charges. Any storage fees imposed by the freight provider must be paid in full before the goods will be released.
9. Shipping Locations
Hybrid Wellness delivers to most major metropolitan areas across Australia. Deliveries to rural, remote, or restricted-access locations may require customised freight solutions and may involve extended transit timeframes. If you are uncertain about access conditions or the suitability of your delivery location, we recommend contacting Hybrid Wellness prior to placing your order to confirm arrangements.
10. Freight Damage and Faults
Hybrid Wellness works closely with its freight partners to ensure products are transported with care; however, once goods are in transit, handling is managed by the carrier and remains outside our direct control. Any damage resulting from improper storage, mishandling after delivery, or failure to follow freight or storage instructions will not be covered.
11. Relationship to Other Policies
This Shipping Policy should be read in conjunction with Hybrid Wellness’ Terms and Conditions, Return and Refund Policy, and Warranty Policy. In the event of any inconsistency between policies, the Terms and Conditions will take precedence.
Contact Us
For any shipping or delivery enquiries, please contact:
Email: XXXXXXXXXXX